Troubleshooting Boost & Bury Rules

Owned by Former user (Deleted)
Last updated: Dec 27, 2015Version comment

 

Problem

If a boost and bury rule is not working as desired, there are a number of steps that can be taken to determine why.

Solutions

This section outlines the steps that should be taken to find a solution to the issue you are having. 

Trigger set up

If there are multiple triggers added, confirm the condition is set to “Any”. If the trigger is set to “And” the system will require that the user meets both trigger conditions before it applies the boost or bury rule.

Data Configuration

If the products are not displaying within the result set, confirm that they are properly assigned to the category or respective data field or attribute. There are two options to confirm data configuration.

    1. Check your CMS tool to confirm the product has been assigned to the category or attribute.
    2. Open the data file loaded into the FTP to confirm that the product has been assigned to the category or attribute within the appropriate file.